Olly started the business in March 2021 and has made a huge impact and is fully deserving of winning this award. Within 3 Months Olly has transformed the Wholesale Marketing team which has grown from 1-3.5 heads. He’s also created and launched our monthly partner newsletter to establish a consistent comms plan with our partners, he's formed a strategic PR plan to increase our brand awareness and launched our biggest ever campaign into the market via a virtual launch with our partners.

Typically, in the past, this kind of event would have reached about 50 people but this launch reached over 200 people live, with many more people watching post event! On top of this campaign and all of the above projects, Olly has also shown brave attitude and amazing levels of positivity.

Olly has already created a legacy of what our Wholesale campaigns should look like and set a precedence for the kind of passion, creativity and reach we should be aiming for.

The capacity of work Olly has produced is superhuman for anyone, let alone for someone that has just joined our business. Olly has been an amazing manager to me personally but has also rallied the disruptive pricing campaign team, which includes project managers, commercial managers, product managers, customer insight managers and more.

This nomination has been supported and endorsed by all of Olly's team including his: DR's, HOD and Director who is also super impressed with Olly's work (Insert examples). He has blown absolutely everyone away and is a worthy winner of the Bright Spark!

Laura is a great example of what Living our Values Everyday really looks like in day-to-day business. She uses her extensive knowledge and experience to support colleagues and customers in Billing and Collections. Laura has some extremely challenging customers and manages them by being Real in her approach and delivery.

She has received 7 pieces of feedback already this year (insert example of feedback received) from colleagues, thanking her for supporting with training and taking ownership of customer issues and concerns. Laura herself recognises her peers and has sent feedback thanking her teammates for their individual contributions to our team’s success.

As Laura's Line Manager, she demonstrates Living our Values Everyday by being Brave and bringing her authentic self to the workplace. She acknowledges that some days are tough but is always the one to boost team spirit and bring the team together.

Laura is always the first to support new ways of working, and regularly volunteers her time for the benefit of the wider team and puts herself out there for colleagues to lean on personally, as well as professionally. Laura truly embodies Living our Values Everyday, and it's great to have her as part of the Bill to Pay Manager team!

Maria has provided an awesome level of customer service over recent months, to both internal and external customers.

Internally she has supported colleagues in another team to take on a different level of customer care and responsibility, sharing best practice, shadowing calls and helping explain how best to solve customer issues in real time. This is above and beyond Maria's normal role � but she was keen not to see drop in service, and went out of her way to ensure a smooth transition. She has also completed floor-walks, Teams calls and drop in sessions supporting the new starters during their introduction into Customer Care, ensuring they have the best possible start at Virgin Media O2.

Externally, Maria's NPS score of insert score> for this month, is testament to her customer focus and her customer centric approach, which is reflected in her YTD score of insert score.

Not only that, but a customer wrote in to tell us that after receiving excellent and efficient customer service from Maria, that they will be recommending Virgin Media O2 Business to all of their clients. insert email received.

This team have been nominated for their outstanding work in creating and executing a process that allows our new VMO2 teams to collaborate and identify joint opportunities, giving us the ability to cross and up sell as one Virgin Media O2 Business team. They've worked tirelessly and at pace to ensure VMO2 Business are off to a fast start and are able to offer customers of all sizes, the opportunity to access products and services that they haven’t able to before.

The outcome has been a robust system that allows us to offer customers either mobile or fixed solutions that we were unable to offer before, resulting in some great new wins and resigns.

This has definitely allowed us to begin our ambition of being a B2B challenger in the market as well as keeping commercial momentum. (Insert examples of wins, benefit to the bottom line, etc.)

Massive congratulations to the Team!