Our Sparkle categories are: See What You Can Do, Living Our Values Everyday - L.O.V.E, Customer Superstar, Team of Stars and Inspirational Leader.
Each award celebrates not just the great things that our people achieve, but how they go about it. Challenging the status quo, achieving more for
our customers, sharing more with communities, and channelling our core values of Brave, Real and Together, and our purpose 'See What You Can Do'.
So how does Sparkle work?
Award Status: Individual Award
Up to three winners per month winning £300 of Sparkle points each
Description: This category recognises those who are aligned to our Purpose; are striving to do things differently and shape our organisation for
the future. Our people, customers, and the wider community expect more. It's no longer enough to just 'do business', we need to 'do good' at
the same time. It's time to step up, challenge the status quo, achieve more for our customers, and share more with society
Criteria: This nomination should demonstrate how this person has shown a real challenger mentality, working proactively to drive a positive outcome.
The person will have shown a real 'can do' attitude, driving momentum and creating change that benefits our people, our customers and
community. Winners in this category don't just have a good idea, they collaborate with others and make change happen, all for the benefit of the team and the customer.
Reminder of how we define our purpose:
Award Status: Individual Award
Number of winners: Up to three winners per month winning £300 of Sparkle points each
Description: L.O.V.E celebrates not just what we achieve, but how we achieve it. Our winners should have demonstrated our values: Brave, Real and Together.
Criteria: This nomination should demonstrate how the individual has displayed one or all of our values of Brave, Real and Together. The detail should break down how
the individual behaved, the impact their behaviour had and the outcome achieved.
Feedback from stakeholders, customers and managers should be used alongside clear examples.
Award Status: Individual Award
Number of winners: Up to three winners per month winning £300 of Sparkle points each
Description: As our customers increasingly expect more, our Customer Superstar award recognises individuals how have exceeded
expectations to deliver outstanding service to internal or external customers.
Criteria: In true superstar style this nomination should demonstrate how this person exceeded expectations to provide an incredible level of
service. This could be a one-off example of customer centricity or excellent service delivered over a sustained period of time.
Feedback, verbatim, NPS scores, Customer 10/10s, Project outcomes/feedback and successes should help bolster this nomination.
Award Status: Team Award
Number of winners: One team winner per month (Max 20 members per team winning £50 per person).
Description: This award celebrates physical or virtual teams that have worked collaboratively to achieve something fantastic across the business.
Criteria: This nomination should clearly demonstrate how the team successfully collaborated to achieve great results, whether that be across Virgin
Media O2 Business, Virgin Media O2, Liberty Global or Telefonica. There should be a clear link to our business priorities and how this team has enabled
either our business or our customers to achieve more.
Award Status: Individual Award
Number of winners: One winner per month winning £300 of Sparkle points
Description: This award recognises our managers and leaders in B2B. They are the ones who lead authentically, balancing challenge with
achievement, and striving to create a collaborative, productive and inclusive workplace.
Criteria: This nomination should show how the individual has led from the front with agility and integrity, and provides solid examples of how they've inspired other individuals to exceed expectations.
The detail should break down not just what they do in their day to day, but considers how they have made impact over a sustained period of time - understanding what it
takes for Virgin Media O2 Business to not only thrive today, but what it will take to raise the bar tomorrow. They display the behaviours of growth mindset, with the resilience
to embrace change. And they drive collective delivery against the projects that will make us win and create value, stopping those projects which don't.
Feedback from stakeholders, their team, peers and managers should be used alongside clear examples of how they are an Inspirational Leader.
